Chr. Merian-Ring 7
CH-4153 Reinach BL 1
Switzerland
Phone: +41 61 712 11 25
Fax: +41 61 712 11 17
E-mail: admin@bioreba.ch
web: www.bioreba.com
To place an order or for customer service, please contact your local distributor or our office:
Orders
All orders must be in writing and may be submitted by mail, e-mail, fax, or by online form.
Please specify always:
article number, description, size and quantity
delivery address and clear shipping instructions
address for invoicing
contact name and title
telephone and fax numbers, and e-mail address if available
Terms and Pricing
Prices are according to the price list of your local distributor. We may ask for prepayment against proforma invoice for direct shipments. Payment against letter of credit or cash against documents is also possible. We also accept VISA card. In any case, bank charges must be paid by the customer.
Our prices are ex works Reinach/Switzerland. We prepay freight charges and add them to the invoice.
Shipping Information
We ship via FedEx, DHL, TNT or best means to assure quick and secure delivery. Products are shipped at ambient temperature. We indicate on the shipping documents that products must be kept at 4°C for long term storage. If you have special shipping requirements, please give us clear instructions. If permission to handle our products is required by local authorities, it is the responsibility of the customer to obtain such a permit.
Warranty and Liability
BIOREBA products are guaranteed to meet the specifications described on the product datasheet that is added to each shipment. No further warranties are given. If you have any questions about specification or performance, please contact our administration (admin@bioreba.ch).
All our products are for laboratory use only. They are not to be used for human or animal applications. Should a product fail for reasons other than inappropriate handling or misuse, BIOREBA AG will replace the product free of charge or refund the purchase price.
BIOREBA AG shall not be liable for any direct or indirect, special or consequential damages of any kind resulting from the use of our products.
Returns
Please notify us within 72 hours of receipt of the goods of any damage, loss or failure to meet product specifications. If a product fails to perform as expected, when used according to standard procedures, then please contact your distributor or our administration (admin@bioreba.ch). All returns must be authorized prior to returning material.